by David Anderson | Jan 15, 2016 | ESP
All KPIs should be fitness criteria metrics. All KPIs should be recognizable by your customers and addressing aspects of how they evaluate the fitness of your product or service. If your customer doesn’t recognize or care about your KPIs then they aren’t...
by David Anderson | Jan 14, 2016 | ESP
I realized after posting my article on Fitness For Purpose Score that it isn’t reasonable to expect readers to know the background and context that stimulated it. It isn’t reasonable that I assume readers are up-to-date with speeches I’ve given ove...
by David Anderson | Apr 23, 2015 | ESP
Recently, I’ve taken a new approach to teaching The Kanban Method. The new Lean Kanban “Practicing the Kanban Method” class is built around the 7 Kanban Cadences – the cyclical meetings that drive evolutionary change and “fit for...
by David Anderson | Apr 23, 2015 | ESP
I’ve been giving some careful thought to why it became necessary to create the concept of Enterprise Services Planning. At the most fundamental level, ESP was necessary to provide a container for the collection of things we were teaching that were beyond kanban...
by David Anderson | Apr 5, 2015 | ESP
Lean Kanban North America takes place in Miami, Florida 8-10 June 2015 at the Eden Roc Hotel on Miami Beach. This year we are both going “back to our roots” while “looking to the future” with a very specific Kanban practitioner event. If you...
by David Anderson | Feb 22, 2015 | ESP
Enterprise Services Planning is a new modular 5-day training curriculum for managing modern businesses involving lots of knowledge work and creative services. If your organization contains people who must think and make decisions for their living then Enterprise...
